Shipping policy

Shipping Policy

Effective Date: September 13, 2026

Welcome to SmartCart. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

By placing an order with SmartCart, you agree to the terms described in this Shipping Policy.

1. Shipping Locations

SmartCart currently offers delivery within Pakistan.

We aim to deliver orders to major cities, towns, and serviceable areas throughout Pakistan. Delivery availability may depend on the coverage of our courier partners.

If your location is outside our courier service area, our team may contact you to discuss available delivery options.

2. Order Processing

After you place an order, our team will review and process it.

Orders are generally processed within 1–2 business days.

For Cash on Delivery (COD) orders, SmartCart may contact you by phone or WhatsApp to confirm your order before dispatch.

An order may not be dispatched until the required information has been verified or the order has been confirmed.

Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing time.

3. Delivery Time

Estimated delivery times are:

Major cities: approximately 2–5 business days
Other cities and towns: approximately 3–7 business days
Remote or less accessible areas: delivery may take additional time

These delivery times are estimates and are not guaranteed.

Delivery may take longer because of:

Public holidays
Weather conditions
Road closures
Courier delays
High order volumes
Security or operational restrictions
Incorrect or incomplete customer information
Unforeseen circumstances

We appreciate your patience if your order takes longer than the estimated delivery period.

4. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, product, or current shipping offer.

The applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, SmartCart may offer free shipping promotions or other delivery offers. Such offers may be subject to specific terms and conditions.

5. Cash on Delivery (COD)

SmartCart offers Cash on Delivery for eligible orders within Pakistan.

For COD orders:

You place your order through our website.
Our team may contact you by phone or WhatsApp for confirmation.
Once confirmed, the order is prepared and dispatched.
The courier delivers the order to your provided address.
You pay the required amount in cash at the time of delivery.

Customers should keep the exact or appropriate order amount available when the courier arrives.

SmartCart reserves the right to cancel or decline COD orders that cannot be verified or confirmed.

6. Correct Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check:

Full name
Complete address
House/flat number
Street or block number
Area/locality
City
Phone number
WhatsApp number, where applicable

If an address or phone number is incorrect, incomplete, or unreachable, delivery may be delayed or the order may be returned to SmartCart.

Any additional delivery charges resulting from incorrect information may be the customer's responsibility.

7. Delivery Attempts

Our courier partner may make one or more attempts to deliver your order.

Please ensure that someone is available at the provided delivery address to receive the package.

If the customer is unavailable, does not respond to the courier, refuses to receive the package, or provides an incorrect address, the shipment may be returned to SmartCart.

If an order is returned because of the customer's inability or refusal to accept delivery, SmartCart may require additional shipping charges before sending the order again.

8. Order Tracking

Where tracking information is available, SmartCart may provide the customer with a tracking number or delivery update.

Customers can use the provided tracking information to monitor the progress of their shipment.

Please note that tracking updates are provided by the courier and may sometimes take time to appear or update.

9. Delayed Orders

Although we work to dispatch and deliver orders within the estimated timeframe, SmartCart cannot guarantee a specific delivery date.

Delays may occur because of circumstances outside our control, including:

Courier operational issues
Weather
Flooding or other natural events
Road or traffic restrictions
Public holidays
Security conditions
High demand
Incorrect customer information

If your order appears to be significantly delayed, please contact our customer support team so we can assist you.

10. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, opened, or tampered with, please notify the courier immediately where possible and contact SmartCart as soon as possible.

Please retain the packaging and any relevant evidence, such as photographs or videos, if you need to report a delivery issue.

Damage claims may be reviewed according to our Refund and Return Policy.

11. Wrong or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, please contact SmartCart as soon as possible.

When contacting us, please provide:

Your order number
Your name
Phone number
Description of the issue
Clear photographs or videos of the package and product, if applicable

We will review the issue and provide an appropriate solution according to our store policies.

12. Refused Deliveries

If a customer refuses to accept a confirmed COD order without a valid reason, the order may be returned to SmartCart.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

SmartCart reserves the right to request advance payment or decline future COD orders where appropriate.

13. Changes to Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after the order has already been dispatched.

Once a shipment has been handed over to the courier, any address change may depend on the courier's policies and service availability.

14. Multiple Products in One Order

If you purchase multiple products in a single order, SmartCart may ship them together or separately depending on product availability, warehouse processing, and courier arrangements.

If products are shipped separately, you may receive more than one package.

15. Product Availability

Orders are subject to product availability.

If an ordered product becomes unavailable before dispatch, SmartCart may contact you regarding an alternative product, revised delivery arrangements, or cancellation/refund options where applicable.